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> formation Technologies numériques > formation Management des Systèmes d'Information > formation Référentiels ITIL®, ISO, COBIT®... > formation ITIL® 2011 Capability RCV, certification

ITIL® 2011 Capability RCV, certification Training
Release, Control and Validation Certificate

Name: Formation ITIL® 2011 Capability RCV, certification
SKU: ITB

Stage pratique

Duration : 5 days

Ref : ITB

Price 2020 : Contact us

Program
Participants / Prerequisite
Intra/Tailored

Program

This training will enable you to acquire skills on the practice of IT Service Management, the process of Release, Control and Validation, useful technologies and items to consider in the implementation process, the critical success factors and risk. The certification is included in the course.

PROGRAM

Service asset and configuration management (SACM)

Introduction. The importance of the RCV in the service lifecycle
Mission, goals and objectives of this process.
The benefits and business value and how the SACM processes supports the execution of other processes.

Release and deployment management

Mission, goals, objectives and scope of this process.
The triggers, inputs and outputs, interfaces of this process and relationship with other processes.

Change evaluation

Mission, goals, objectives and scope of this process.
Perspectives and considerations for evaluating the effectiveness of a service change.

Release, Control and Validation roles and responsibilities

Roles and responsibilities that support service transition and the RCV processes

Change management

Mission, goals and objectives of this process.
The benefits and business value through concrete examples.
The triggers, inputs and outputs, interfaces of this process and relationship with other processes.

Service validation and testing and Request Fulfilment

Mission, goals and objectives of this process.
The triggers, inputs and outputs, interfaces of this process and relationship with other processes.
Mission, goals and objectives of this process.
How the Request Fulfilment can help establish a practice of self-service in the organization.

Knowledge Management

Mission, goals, objectives and scope of this process.
Elements of an effective strategy for KM.

Technology and Implementation Considerations

List of requirements on technologies useful for process implementation.
Criteria for evaluating tools and technologies.

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Participants / Prerequisite

» Participants

Canditates must hold ITIL® V3 Foundation Certificate (or ITIL® V3 Foundation Bridge certificate) and want to progress into the cycle of ITIL ® certification.

» Prerequisite

Candidates must submit BEFORE the start of their training certificate ITIL ® Foundation (V3 Foundation or V2 Foundation plus Bridge).

Intra/Tailored

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Time schedule

Generally, courses take place from 9:00 to 12:30 and from 14:00 to 17:30.

However, on the first day attendees are welcomed from 8:45, and there is a presentation of the session between 9:15 and 9:30.

The course itself begins at 9:30. For the 4- or 5-day hands-on courses, the sessions finish at 15:30 on the last day