Consult our trainings :

Digital
Technologies

Management
Personal Development

Business
Administration

> Digital Technologies training > IS Management training > ITIL, ISO, COBIT... training > ITIL® Capability Planning, Protection & Optimization training

ITIL® Capability Planning, Protection & Optimization Training

Hands-on course

Duration : 5 days

Ref : ITT

Price 2021 : Contact us

Program
Participants / Prerequisite
Intra/Tailored

Program

This training will enable you to acquire skills on the practice of IT Service Management, as well as the process "Planning, Protection & Optimization", their roles and responsibilities, relevant technologies and the factors to consider in implementing them.

PROGRAM

Introduction

The importance of the PPO in the service lifecycle.

Availability management

Mission, goals and objectives of this process.
The process activities, methods and techniques of this process.
The triggers, inputs and outputs, and interfaces of this process.
Metrics. Effectiveness of successful management of availability.

IT service continuity management (ITSCM)

Mission, goals and objectives of this process.
The process activities, methods and techniques of this process.

Capacity management

Mission, goals and objectives of this process.
The benefits and business value
Principles and basic concepts.
The process activities, methods and techniques of this process.
The triggers, inputs and outputs, and interfaces of this process
How the metrics that can be used to demonstrate the efficiency of successful management of capacity.

Demand management

The basic concepts of this process.
Demand Management based on activities and Business Activity Pattern.
Interfaces with Service Design.
Process activities, methods and techniques of the demand management.

Information security management

Mission, goals and objectives of this process.
The process activities, methods and techniques of this process.
The triggers, inputs and outputs, and interfaces of this process.

Complements

Planning, Protection and Optimization roles and responsibilities.
Technology and Implementation considerations.

PDF

Send

Participants / Prerequisite

» Participants

Canditates must hold ITIL® V3 Foundation Certificate (or ITIL® V3 Foundation Bridge certificate) and want to progress into the cycle of ITIL® certification.

» Prerequisite

Candidates must submit BEFORE the start of their training certificate ITIL® Foundation (V3 Foundation or V2 Foundation plus Bridge).

Intra/Tailored

For how many persons*

Preferred Cities*

Preferred Dates*

Comments

Contact Informations

Gender*

Name*

Surname*

Company*

Establishment

Department*

Address*

City*

Zip code*

Country*

Phone*

Professional email*

By checking this box, I certify that I have read and accepted the conditions for the use of my data regarding the General Data Protection Regulation (GDPR).

You can at any time modify the use of your data and exercise your rights by sending an email to rgpd@orsys.fr

By checking this box, I agree to receive commercial and promotional communications from ORSYS Training*. You can unsubscribe at any time by using the link included in our communications.

Book your place

Submit your request

Time schedule

Generally, courses take place from 9:00 to 12:30 and from 14:00 to 17:30.

However, on the first day attendees are welcomed from 8:45, and there is a presentation of the session between 9:15 and 9:30.

The course itself begins at 9:30. For the 4- or 5-day hands-on courses, the sessions finish at 15:30 on the last day