ITIL®, COBIT, CMMI: Essential Concepts Training

Introduction

• Defining the concept of information system governance.
• Overview of its challenges.
• Why adopt the "process" approach to governance?
• Best practices and process development.

IS governance under COBIT

• Information system governance under COBIT.
• The COBIT philosophy.
• COBIT's field of action.
• Diagram of its processes.
• Control requirements

What ITIL® contributes to information system governance

• ITIL® v3 and information system management.
• The ITIL® philosophy, its architecture, its concepts.
• ITIL®'s field of action.
• Diagram of its processes.
• Interface with COBIT®.

What CMMi contributes to information system governance

• CMMi and project management.
• The CMMi philosophy, its architecture, its concepts.
• CMMi's field of action.
• Diagram of its processes.
• Interface with COBIT® and ITIL®.

Study of five points of interface.

• Process harmonization.
• Service Design, SLA vs Requirement Management.
• Urbanization and Enterprise Architecture.
• Configuration Management.
• Service Transition vs Validation, Verification.
• Incident Management, Problem Management.

Hands-on work
A case study and solutions will be offered in order to harmonize the processes, and consequently the behaviors of those involved in managing information systems.

Complementary standards and practices

• Essential complementary standards and practices for information system governance are presented.
• Interface of information system governance standards with COBIT®, CMMi, ITIL®.
• ISO 25000. ISO 27001.

Conclusion

• Self-evaluations and identification of an initial action plan.