1

Situating indirect purchases

• Rules relating to the purchasing function within an organisation.
• The organisation of purchases and its impact in terms of efficiency.
• The part to be played by indirect purchases in the organisation.
• The specificities of the main families of overhead costs.
• Focus: cleaning purchases, reception, green spaces, supplies, car fleet, telephony, travel, etc.
• Indirect purchases and the OSR/CSR policy: deploying responsible purchasing.

2

Analysing needs and costs

• Identify the most important issues and prioritise the families.
• Prepare the technical and/or functional specifications.
• Calculate the overall cost of a product or service.
• Take into account the requirements of the responsible purchasing approach.

3

Selecting suppliers and service providers

• Recognise the market's specificities and selecting suppliers adapted to your needs.
• Establish a consultation grid.
• Develop relations with structures focused on solidarity: inclusion through economic activity, social and solidarity economy, work assistance establishments and departments.

4

Safeguarding the contracts

• Recognise the different types of contracts.
• Distinguish between obligation of means and result: impacts in terms of responsibility.
• Prevent risks associated with certain services: illegal bargaining or labour lending for profit.
• Identify important contractual clauses.

5

Monitoring service quality

• Define indicators and monitoring suppliers.
• Manage economic gains.
• Validate the level of service and internal customer satisfaction.
• Implement a continuous improvement approach.