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Course : Gaining in professional ease

Engagement and relational efficiency

Gaining in professional ease

Engagement and relational efficiency



Learn to engage with conviction, talk about your business clearly, listen differently and develop a cooperative approach to corporate relations by reconciling professional efficiency and individuality.


INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class

Ref. AIS
  2d - 14h00
Price : Contact us

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Learn to engage with conviction, talk about your business clearly, listen differently and develop a cooperative approach to corporate relations by reconciling professional efficiency and individuality.


Teaching objectives
At the end of the training, the participant will be able to:
Understand the components of relational intelligence
Clearly communicate about your mission or project
Listen actively during conversation
Improve your sense of anticipation
Adapt your behaviour to people and situations

Intended audience
All persons involved in hierarchical or cross-functional relations seeking to reconcile economic interests, exercise of authority and human values.

Prerequisites
None.

Practical details
Hands-on work
Role play, discussions that encourage participant involvement. Presentation of methods and tools.
Teaching methods
Active teaching based on exchanges, fun role play and exercises.

Course schedule

1
Developing your relational intelligence

  • Make yourself understood.
  • Anticipate the needs of your contacts.
  • Adjust to the way your contacts work.
  • Be able to ease tension.
  • Respond to unspoken facts.
Hands-on work
Reflection on the components of professional ease.

2
Engaging with conviction

  • Clearly define your objectives and issues.
  • Move from the intuition to the idea. Speak to be heard and understood.
  • Clearly explain and emphasise your activity, role and objective...
  • Develop consistency and coherence.
Hands-on work
Role play. Presenting your mission or project in three minutes.

3
Listening differently

  • Establish the communication basics: message, sender, receiver, inferences.
  • Distinguish between submissive listening and active listening.
  • Identify verbal and non-verbal communication.
  • Understand the concepts and phases of active listening.
  • Identify the attitudes to adopt during useful listening.
  • Be accessible.
  • Include the other person in the exchange.
  • Maintain self-control faced with stress and the unexpected.
Hands-on work
Active listening practice sessions in pairs.

4
Gaining in efficiency

  • Anticipate to avoid having to endure.
  • Gain in peace of mind: keys and organisational tools.
  • Communicate positively and constructively.
  • Get straight to the point tactfully.
  • Allow yourself to speak out and act.
  • Reduce uncertainty, quid pro quos and misunderstandings.
  • Go beyond the information.
Hands-on work
Fun exercise to highlight the keys to effectiveness.

5
Developing an open mind

  • Understand the approaches: cooperation and competition.
  • Identify the risks and issues.
  • Understand the socio-dynamics of companies.
  • Adapt your behaviour to people and situations.
  • Quickly map your network.
  • Develop and maintain your internal network.
Hands-on work
Collective brainstorming and role play in sub-groups on the cooperative approach and how to adapt your behaviour to the situations faced. Group and facilitator debriefing.


Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class