1

Understanding the mechanisms of communication with the Process Communication Model®

• The basic rules of interpersonal communication: Exchange and feedback.
• The pillars of Process Com®: Tell apart form and content, types of personalities.
• The importance of verbal and non-verbal in message expression and comprehension.
• Different modes of perception: Emotion, thought, action.
• The six types of perception defined by Taibi Kahler.
• The six personality types: Their characteristics, strengths, and differences.
• The personality structure and its consequences for the preferred communication method.
• Identifying your profile and how it works by studying your Personality Inventory.

2

Knowing and practicing different communication channels

• Understanding parts of personalities and their role in communication: Words, tone, gestures, posture, expressions.
• Learning to mobilize different parts of your personality to adapt to the person you're speaking to.
• Understanding the 5 communication channels: Interrupting, encouraging, informative/interrogative, directive, playful/emotional.
• Recognizing and using your preferred communication channel.
• Practicing using the other communication channels to be understood by all.

3

Adapting your communication to the person you're speaking to in order to be more effective

• Knowing the interaction styles and preferences of each personality type.
• Learning the preferred environments (work and interaction dynamics) of each personality type.
• Recognizing the mode of communication preferred by the person you're talking to through using verbal and non-verbal messages.
• Choosing the right communication channel for the other person's profile to communicate effectively.
• Recognizing psychological needs (sources of motivation).
• Identifying the other person’s needs to enable inspiring exchanges by offering appropriate signs of recognition.

4

Detecting and escaping miscommunication in a stressful situation

• Understanding miscommunication and the distress sequence for each personality type.
• Deciphering the other person’s "drivers” through “masks” and exchanges.
• Learning to respond positively in order to deescalate distress sequences.
• Analyzing how relationships may be altered in a 2nd-degree distress sequence.
• Providing a suitable response to escape from failure mechanisms.
• Understanding resistance to overcome it and inspire new motivations.