1
Clarifying the purpose and objectives of feedback
- Specify what feedback is and what it is not.
- Identify the need for positive and critical feedback for each player.
- Integrate the feedback loop: intention-action-effect.
- Discover the three objectives of feedback.
Group discussion
Development in sub-groups: focus on the usefulness of feedback for all players.
2
Giving and receive supportive or positive feedback.
- Identify appropriate contexts for giving feedback.
- Be aware of the importance of signs of recognition.
- Key elements to take into account for constructive feedback: timing, form, message components.
- Understand the impact of factual elements.
- Respond to positive feedback, know how to receive it.
Role-playing
Building positive feedback messages based on real situations and simulations. Trainer input.
3
Identifying emotions in feedback
- Know the three main styles of communication.
- Accept the place and usefulness of emotions in feedback.
- Identify situations in which feedback should be put back in time.
- Identify your emotions.
- Accommodate your own emotions and those of others.
Role-playing
Individual reflection: identify your emotions and their impact.
4
Giving critical and constructive feedback
- Clarify your message and be factual.
- Welcome reactions with assertiveness.
- Proceed in two steps to establish trust and acceptance.
- Contractualise effectively.
- Establish your personal action plan: commit to actions for integrating feedback on a daily basis.
Role-playing
In sub-groups: build feedback messages based on real situations and simulations. Feedback from observers on role-playing situations. Trainer input.
1d
- 7h00 
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