The Information Systems Department is often seen as a world apart, in which the rules of governance common to the other departments in the company do not apply. This seminar explains the best organizational practices to have in order for the Information Systems Department to fully demonstrate its contribution to the company's strategy, justify operating costs and investments and demonstrate how well it performs. In short, this helps the Information Systems department finally become a unit "like the others" within the company.
The Information Systems Department is often seen as a world apart, in which the rules of governance common to the other departments in the company do not apply. This seminar explains the best organizational practices to have in order for the Information Systems Department to fully demonstrate its contribution to the company's strategy, justify operating costs and investments and demonstrate how well it performs. In short, this helps the Information Systems department finally become a unit "like the others" within the company.
This seminar is aimed at IT managers, IS managers, and, more generally, at the decision-makers in charge of information systems and the way the company organization.
Prerequisites
Knowledge about DSI's role. Experience required in Information System management.
Course schedule
1
Introduction
IT governance: an integrated part of company governance. Review of practices in French companies.
The bases of governance. The basic law. The key principles for good IT governance.
The debate on IS "cost" and "value". Measuring the value of the company. IT expenditure: a necessary evil or an investme
How governance is practiced.
2
The IS Department's place in the company
Modelling the ISD's activity. The IT value chain. The IS Department's main processes. The general activity models: ITIL,
Perception of the CIO within the company. The dynamics of relationships between General Management, the IS Department an
The link between governance and organization. The breakdown of power between IS Departments and operating departments. M
The IS Department's internal organization. A centralized, decentralized or federated model. The advantages and disadvant
Governance and IT risks.
3
Implementing governance
4
Demonstrating IS performance
IT dashboards. General rules for constructing relevant dashboards. The properties of a good indicator. Dashboards intern
Measuring user satisfaction. Perceived quality. Satisfaction surveys.
Service Contracts or SLAs (Service Level Agreements). Fixing the level of service required. Measuring and improving perf
Benchmarking. Good use of the contract's benchmarks. Relevance of current indicators. Internal or external benchmarking
Customer reviews
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.
3d
- 21h00 
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