1
Understanding the challenges of interpersonal management
- Position the status of the employee-company relationship.
- Reconcile the personal needs of employees and the expectations of the company.
- Define the manager’s role in creating a climate that is conducive to performance.
Case study
The manager’s role.
2
Taking stock of your interpersonal skills
- Improve your understanding of your interpersonal style.
- Self-affirmation, self-states and mental preferences.
- Recognise and defuse reactive behaviours.
- Thwart high-risk situations: the dramatic triangle.
Exercise
Interpersonal self-diagnosis and identification of one’s own obstacles in the relationship. Analyses of real-life situations.
3
Developing authentic communication
- Learn about natural listening filters and the factors that contribute to them.
- Differentiate between facts, opinions and feelings.
- Improve your listening skills through questions and rephrasing.
- Communicate without using words.
- Non-verbal communication, calibration and synchronisation.
Exercise
Self-assessment of one’s own spontaneous listening attitudes. Training on precise questioning.
4
Leveraging emotions
- Integrate the emotional process.
- Learn to recognise and manage your emotions.
- Express negative emotions appropriately.
- DESC and Nonviolent Communication.
Exercise
Emotional quotient self-diagnosis. Role-playing game to practice communicating emotions without jeopardising the relationship.
5
Coaching employees to help them improve their skills
- Recognise appropriate situations and positioning.
- Learn coaching techniques.
- Initiate and adhere to individual coaching.
Demonstration
Coaching interview simulation.
6
Improving your interpersonal skills in a management situation
- Create and share a vision that can bring people together.
- Conduct face-to-face interviews.
- Lead and manage a meeting.
- Support change.
- Defuse sensitive or contentious situations.
Role-playing
Role-playing exercises for the various interviews. Role play based on a tense situation.
3d
- 21h00 
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