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Course : ITIL® 4 Specialist, High Velocity IT: Certification

ITIL® 4 Specialist, High Velocity IT: Certification






INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class

Ref. ITV
  3d - 21h00
Price : Contact us

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Teaching objectives
At the end of the training, the participant will be able to:
Prepare for and take the ITIL 4 Specialist HVIT certification exam
Become familiar with concepts about the high-velocity nature of the digital enterprise
Contribute to value creation with digital products

Certification
The certification exam is given in French. Training delivered in French.
Remote certifications
See the certifier’s official documentation for the list of prerequisites for completing the online certification exam.

Practical details
Teaching methods
This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.

Course schedule

1
Concepts

  • Digital product, technology, and organization.
  • Digital transformation.
  • The four dimensions of service management.
  • The ITIL service value system.
  • What HVIT adds: integration (CI), delivery (CD), and deployment.
  • Key features.

2
Practices for value investments

  • Portfolio management.
  • Relationship management.

3
Business analysis.

  • Deployment management.
  • Validating and testing the service.

4

  • Practices for resilient operations
  • Availability management.
  • Capability and performance management.
  • Monitoring and managing events.
  • Problem management.
  • Practices for a resilient operation
  • Relationship management.
  • Designing the service.
  • Service desk.

5
Information security management.

  • Risk management.

6
Questions/answers between participant and trainer.

  • Mock exam and group correction. Tips for the exam.
  • Exam

7
ITIL guidelines and fundamental concepts for delivering high-velocity IT.

  • Principles, models, and concepts.
  • Different influences (Lean/Agile/Resilience/Continuous).
  • HVIT behaviors.
Exam


Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class