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Course : Lean Management in Services

Lean Management in Services


Average of customer reviews Average of customer reviews Average of customer reviews Average of customer reviews Average of customer reviews
5 / 5


This course will enable you to discover and understand the concept of Lean Management applied to service businesses in order to initiate and sustainably deploy this approach within your company, with the aim of ultimately achieving a substantial increase in competitiveness.


INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class

Ref. LEM
  2d - 14h00
Price : Contact us

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This course will enable you to discover and understand the concept of Lean Management applied to service businesses in order to initiate and sustainably deploy this approach within your company, with the aim of ultimately achieving a substantial increase in competitiveness.


Teaching objectives
At the end of the training, the participant will be able to:
Define the projects where Lean applies
Determine which Lean tools apply to a situation
Deploy the approach along specific lines
Adopt the Lean mindset to track the approach

Intended audience
Quality department heads, managers, service heads, project managers, training managers, CEOs.

Prerequisites
Management experience required.

Course schedule

1
Foundations of Lean thinking

  • Lean Management mindset.
  • Difference between Lean Manufacturing and Lean in services.
  • Lean and continuous improvement approaches.
  • Principle of value-added for the customer.
  • The notion of “waste”.
  • The process model.
Hands-on work
Participants discuss initiatives taken within their companies (reasons why they failed or succeeded). The seven wastes at Toyota: Searching for two forms of waste in what they do.

2
Where to start? Choosing Lean improvement projects.

  • Process analysis (Value Stream Mapping).
  • Quantification of savings (costs).
Hands-on work
Looking for areas where you can save on costs in your business.

3
Main Lean tools that apply to services

  • DMAIC and problem-solving.
  • The 5S.
  • The Kaizen mindset.
  • Implementing Kaizen projects.
  • The seven wastes in services.
  • The customer’s voice: Kano diagram tool.
Hands-on work
DMAIC project charter.

4
How do you deploy lean management in services?

  • The deployment plan.
  • Performance indicators.
  • Training.
  • Leading the group at work.
Hands-on work
Understanding areas that the managerial team must work on when putting together a deployment plan.

5
How do you manage your team while adopting the “Lean Attitude”?

  • Communication.
  • Recognition.
  • Setting an example.
  • Welcome problems!
Hands-on work
“The Toyota attitude” and waste elimination: The Deming cycle. Individual brainstorming about where you stand and what you should do next.


Customer reviews
5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.


Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class