1

Introduction to Corporate Social Responsibility concepts

• Normative, regulatory and legal framework related to social responsibility of organizations.
• Fundamental principles of organizations’ social responsibility.
• Presentation of ISO 26000 clauses and its six core subjects.
• Preliminary analysis and determining the level of maturity of an existing social responsibility program.
• Writing a business case and a project plan for the implementation of a social responsibility program.

2

Planning a social responsibility program based on ISO 26000

• Definition of the scope of a social responsibility program.
• Development of a social responsibility policy and objectives.
• Human rights issues and best practices.
• Labour practices issues and best practices.
• The environment issues and best practices.
• Fair operating practices issues and best practices.
• Consumer issues and best practices.
• Community involvement and development issues and best practices.

3

Implementing a social responsibility program based on ISO 26000

• Implementation of a document management Framework.
• Implementation of social responsibility action plans.
• Development of a training & awareness program and communicating about social responsibilities.
• Operations management of a social responsibility program.

4

Controlling, monitoring,measuring a social responsibility program

• Controlling an monitoring a social responsibility program.
• Development of metrics, performance indicators and dashboards.
• ISO 26000 internal and external assessment (not certification).
• Implementation of a continual improvement program.

5

Certification Exam

• The exam covers the following competence domains :
• Domain 1: Fundamental principles and concepts of social responsibilities.
• Domain 2: Social responsibility best practices.
• Domain 3: Planning a social responsibility program based on ISO 26000.
• Domain 4: Implementing a social responsibility program based on ISO 26000.
• Domain 5: Performance evaluation, monitoring and measurement of a social responsibility program based on ISO 26000.
• Domain 6: Continual improvement of a social responsibility program based on ISO 26000.
• Domain 7: Preparing for a social responsibility program assessment.