1

Position yourself: role, missions, responsibilities and stance

• Identify a manager’s key missions: responsibilities, expected qualities and behaviours.
• Recognise a team's different development phases and the expected managerial attitudes.
• Adopt situational management.
• Map your team.
• Adopt assertive behaviour.

2

Organising ideas, scoping, structuring

• Take into account power relations, and identify opponents, contributors, etc.
• Define, structure and reassure: set out operating rules and give meaning.
• Set clear and motivating objectives.
• Manage the results.

3

Communicating and involving

• Understand the communication process: sender, message, receiver.
• Focus on the other person and assess the situation: active listening.
• Learn to question concrete actions. Open and closed questions.
• Ensure that the other person is well understood and eliminate listening interferences: reformulation.
• Give priority to constructive formulations and the right words.
• Use the right non-verbal language and pay attention to the other person to better interact.
• Convince and bounce back following objections.
• Action plan: participants communicate their objectives for the next two days to the trainer.

4

Facilitate individual time effectively

• Lead a delegation: from preparation to assessment.
• Make any mistake a source of improvement.
• Give and receive feedback constructively.
• Know how to reprimand using the DEPAR tool.
• Know how to congratulate.
• Know how to remobilise.
• Conduct the annual appraisal interview.

5

Facilitating group time effectively

• Set up the conditions for a successful meeting.
• Reprimand deviations.

6

Understand labour law applied to management situations

• The different employment contracts and contractual clauses.
• Know the duties of employees and managers.
• Legal duration, overtime and flat rates.
• Absences.
• The various penalties.