1
Knowing yourself better and understanding how you work
- Fundamentals and applications of the Process Com® model in the relationship with others.
- Characteristics of the six personality types and their communication processes.
- The principle of personality structure: combinations of the six personality types.
- Discovering and analyzing your own structure through the personality inventory.
- How your personality structure influences your behavior.
- Basic concepts and phases of Process Com®.
Hands-on work
Discover your personality inventory to understand your relationship dynamics. Exercises on the recognition of different languages.
2
Learning to start relationships with different people
- Developing your listening and observation skills to adapt your posture and communication.
- Using the five behavioral indicators: words, tone, facial expressions, postures, gestures.
- Understanding the basics of communication and the different levels involved: content, process, meaning.
- Selecting the right communication channel based on the personality type of the person you’re talking to.
- Using the various indicators to identify the most appropriate communication channel.
- Knowing and practicing different communication channels
Hands-on work
Detect and use the different communication channels to better understand the other person and be better understood. Interview with the various personality types.
3
How to motivate and create the conditions for leadership
- Exploring the psychological needs (motivational levers) of each of the six personality types in Process Com®.
- Knowing how to define and recognize the positive and negative needs of other people.
- How to satisfy the needs expressed and detected by using the right channel and the right language.
- Different management styles and how to adapt to the person you’re speaking to.
Hands-on work
Scenarios based on an employee motivation meeting. Adapt motivating communication to meet the needs expressed and/or detected. Analysis in breakout groups and feedback in full session.
4
Detecting and getting out of stressful situations
- Telling apart different manifestations of stress.
- Understanding the link between stress and performance.
- Discovering and incorporating the three degrees of stress in Process Com®.
- Evaluating the foreseeable behaviors of the six personality types under stress.
- Identifying situations which, in and of themselves, are sources of stress.
- Incorporating the notions of masks and drivers.
- Adapting your response to the degree of stress and your personality type.
Hands-on work
Analysis of the different personality types and their behavior under stress. Studying a management case in sub-groups.
5
Restoring a fluid relationship and quality interactions
- How to give criticism or say no based on the other people's personality type.
- Restoring communication by using different action tools: Channel, language, need.
- Being able to give feedback, or announce good or bad news.
- Making yourself heard by the person you’re talking to.
Hands-on work
Scenarios: Know how to communicate in tense situations (critical feedback, reframing, breaking bad news during a team meeting, and any other context brought by the participants). Training about different personality types.
6
Setting up a personal growth plan using Process Com®
- Making the connection between core qualities and pitfalls.
- Deducing the core "challenge" related to your personality structure.
- Building an action plan to improve your relationship agility.
- Deciding on actions to implement on a daily basis to improve your growth and relationship agility.
Hands-on work
Individual brainstorming: Building a personal action plan. Commit to your areas of progress. Group discussions on where the Process Com® model can be useful and the changes they can generate in one's relationships with others.
3d
- 21h00 
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