1
Getting prepared and organized
- Taking stock of your current portfolio.
- Identifying geographic sectors to prospect in.
- Listing types of companies to contact.
- Inventorying tools.
- Creating a file of prospects.
Exercise
Diagnosis using the SWOT matrix. ABC reading of the customer portfolio. Building the customer appointment puzzle. Crafting your prospecting plan and scheduling actions.
2
Learning how to make a message interesting
- Mastering interpersonal communication techniques.
- Practicing fast communication: The Elevator Pitch.
- Knowing how to introduce yourself.
- Observing the other person and practicing active listening.
Role-playing
“Elevator Pitch” : Preparing a condensed argument to introduce yourself in two minutes.
3
Crafting your arguments and tools
- Planning prospecting scenarios.
- Defining and choosing tools.
- Designing documents and materials.
- Making the actions and tools consistent.
Exercise
Overview of participants’ strategies.
4
Prospecting over the phone
- Creating call scenarios.
- Preparing arguments based on prospect profiles.
- Triggering an appointment.
- Organizing and “timing” the pitch.
- Tracking your table of indicators and analyzing its results.
- Making each interview a chance to practice.
- Developing your resistance to failure.
Role-playing
Practicing telephone prospecting situations.
5
Conducting face-to-face interviews
- Creating the interview scenario.
- Going through the phases of the interview.
- Succeeding in the discovery and pitch phase.
- Promoting your achievements and experience.
- Anticipating an improvised face-to-face.
Role-playing
Face-to-face interview scenarios.
6
Making a pitch and handling objections.
- Understanding how effective arguments work.
- Preparing responses to objections.
- Using objections to enhance your arguments.
- Plan ways to overcome objections.
- Make the price reveal less dramatic.
Role-playing
Managing customers’ objections while maintaining the relationship.
7
Managing your agenda
- Learning to create a prospecting pace.
- Managing your prospecting calendar.
- Plan follow-ups with prospects.
Exercise
Organize your prospecting calendar compared to the mission’s profile.