1

Roles and responsibilities of versatile managers

• Understand the main tasks of a versatile manager.
• Identify the different roles of a project manager.
• Understand the specifics of versatile management and define a manager’s qualities.
• Enact a “partner”, “cooperation”, or “client/supplier”-style relationship with your team.
• Build and inspire a shared vision, give meaning to actions and projects.
• Learn to use both facets of a versatile manager: The manager-expert and the manager-leader.
• Boost your leadership skills: Show the way, lead by example, encourage active collaboration.

2

Team cohesion and orientation

• Understanding how teams function at work: Characteristics of a project team, and its dynamics.
• Identifying different value systems within a team and incorporating them into your management.
• Defining the benefits of team cohesion.
• Developing team commitment: Methods and tools.
• Taking into account the different environments of team members and their organizations.
• Instituting operational rules: Holding meetings, debriefings, etc.
• Anticipating difficulties: Planning possible scenarios and the best replacement solutions.

3

Motivation and mobilization

• Identifying key factors to the success of a project: Success parameters.
• Understanding and containing team stress and personal stress.
• Taking into account power dynamics: Identifying contributors, opponents, undecideds, and waverers...
• Implementing success indicators: Qualitative and quantitative assessment criteria...
• Creating a stimulating environment through trust, recognizing and rewarded successes
• Guiding the team toward success: Feedback and debriefing to enable growth.

4

Delegation and assigning responsibilities

• Identifying tasks to delegate: Map of skills, delegation added value, availabilities, etc.
• Setting clear, quantified objectives: SMART Goals.
• Learning how to manage the project’s priorities: The Eisenhower priority matrix, distinguishing urgent and important, etc.
• Defining the delegation process: Formalization, control, and evaluation.
• Setting up a planned auditing system.
• Giving the team responsibility for implementing the decisions made.
• Implementing managerial contracts or delegation contracts within the project team.
• Determining a motivation-building schedule and assessing the results.

5

Communication and involvement

• The importance of managerial communication in project management: Informative and performative communication.
• Understanding the communication process: Sender, message, receiver.
• Being aware of different sensory channels: VAKOG.
• Learning how to listen to validate information: Practicing active listening.
• Learning how to ask questions and rephrase.
• Adapting your language to your listeners: Verbal and non-verbal synchronization.
• Giving responsibility to the project’s players.

6

Personal progress action plan

• Identifying your areas for managerial progress and setting goals for yourself.
• Determining measurement criteria and things to watch out for.
• Determining deadlines and control/assessment methods.