1

Spotting the challenges of delegation

• Understanding the benefits to the employee, to management, and to the company.
• Using delegation as a development tool.
• Being mindful of your personal approach in delegating.
• Identifying basic rules for delegation and common pitfalls to avoid.

2

Empowering through delegation

• Setting the boundaries of the delegation: Expected results
• Identifying development needs.
• Setting individual goals: Goal, recipient, deadline.
• Know the steps of the delegation process.
• Taking into account levels of skill and self-sufficiency.

3

Lead a delegation meeting

• Defining the key steps of the delegation meeting.
• Preparing for your meeting: Time, place, messages.
• Choosing suitable communication: Clarity, posture, choice of words.
• Listening to the delegatee and taking their needs into account.
• Motivating your employee to take action.

4

Overseeing delegation

• Identifying tracking indicators.
• Setting up individual and group scorecards.
• Formalizing points of progress.

5

Support the delegation over time

• Staying informed about the progress of the assignments.
• Scheduling progress meetings.
• Knowing how to value and recognize success.
• Managing deviations and risks, and reframing if need be.
• Readjusting the oversight indicators if needed.
• Assessing whether the delegation was successful.