1

Roles and missions of the direct manager

• Knowing your role, missions, and objectives.
• Developing managerial expertise: Distinguishing technical skills and managerial skills.
• Discovering the added value of a direct manager.
• Restoring the importance and role of humanity in the managerial function.

2

The power of the direct manager

• Identifying sources of power.
• Knowing the constraints and limits of power.
• Understanding relationship mechanisms and power games between manager and employees.
• Developing your authority and leadership: Balancing firm decisions and relational flexibility.
• Getting your employees to commit to the department's/company's values, decisions, and projects.
• Getting employees involved and instilling mutual trust: Group and individual management tools.

3

Effective behavior: Situational management

• Basic principles, objectives, advantages, and limits of different management styles.
• Identifying your style: Self-assessment and case study.
• Improving and adapting your style to different situations, contexts, and employees.

4

Developing employee autonomy

• Understanding autonomy mechanisms: Skills and involvement.
• Measuring employee autonomy.
• Identifying and acting on motivation drivers.

5

Recognizing successes to encourage others

• Understanding the failure or success spiral.
• Recognizing successes to encourage others.
• Positioning yourself as a facilitator of successes.
• Using effective signs of recognition.

6

Difficult situations

• Understanding how conflicts began and taking a step back.
• Learning how conflicts escalate.
• Better managing your own emotions, thoughts, and tensions.