1

Prepare a conference call or video conference

• Leverage the benefits of a remote meeting.
• Define the preparatory steps for remote interviews and meetings.
• Set an agenda according to the objectives and actions to be undertaken.
• Choose the profile and number of participants.
• Send out a clear and engaging invitation.
• Plan the booking of the necessary equipment.
• Communicate on how to use the chosen technical environment.

2

Know how to lead a remote meeting

• The role of facilitator: identify your own ways of working.
• Organise group work: methods, rules, information-sharing tools, etc.
• Make the meeting lively, structured and participatory.
• Regulate discussions, listen, reformulate.
• Sum up, respond, regain control.
• Use eye contact and/or voice.

3

Conducting a remote meeting

• The specificities of a remote interview.
• Prepare the checklist.
• Focus on the introduction and conclusion.
• Manage the essential roundtable presentation.
• Create group dynamics and ensure individual participation.
• Manage the timing and mutual listening of participants.
• Create a climate of trust.
• Immediately write up clear minutes.

4

Managing sensitive situations

• Compensate for the lack of non-verbal communication: focus on conference calls.
• Some principles for responding to disruptions: focus on videoconferencing.
• Understanding cultural differences.

5

Preparing your progress plan

• Self-diagnosis of your leadership as a facilitator.